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Shipping & Returns

Thanks for shopping at Baeleaf Resources.
If you are not entirely satisfied with your purchase, we're here to help.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
 
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
 
You can always contact us for any return question [email protected].


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food and dried hay), custom products (such as special orders or personalized items), and hygiene products due to Sanitary. We also do not accept returns on sale items or clearance sale. Please get in touch if you have questions or concerns about your specific item.
 
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping policy

All orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We are not responsible for a potential delay due to a high volume of orders or postal service problems that are outside of our control, but we will help you as much as we can. Please talk to our customer service.  

Domestic Shipping Estimates 

Shipping To

Estimated delivery time

West Malaysia

3 to 5 business days

East Malaysia

7 to 14 business days


International Shipping

We offer international shipping for most country based on terms and conditions below: 

We can include broader delivery timelines (e.g. 5 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

Shipping option

Estimated delivery time

Singapore

5 to 7 business days

Others

*Currently not available due to Covid-19 Pandemic*


Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Baeleaf is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Please notify as some carriers have limitations around shipping to P.O. Boxes. Please let us know for us help you by another delivery option.