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Shipping policy

All orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We are not responsible for a potential delay due to a high volume of orders or postal service problems that are outside of our control, but we will help you as much as we can. Please talk to our customer service.  

Domestic Shipping Estimates

Shipping option

Estimated delivery time

Standard

7 to 14 business days

Express

1 to 7 business days


International Shipping

We offer international shipping for most country based on terms and conditions below: 

We can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

Shipping option

Estimated delivery time

Standard

14 to 20 business days

Express

7 to 14 business days


Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Baeleaf is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

Please use this link to track your purchases: 

https://www.tracking.my 

Shipping to P.O. boxes

Please notify as some carriers have limitations around shipping to P.O. Boxes. Please let us know for us help you by another delivery option.